Best Carpet Inc Reviews
You’ll find Best Carpet Inc offers free estimates, no-obligation measurements, and installs carpet, hardwood, vinyl, laminate, tile, and luxury vinyl planks in kitchens, bathrooms, and utility rooms, with samples from top brands like Shaw, Mohawk, and Mannington to take home. You can track backordered items and pay on-site at their Greenfield, WI showroom. Their 4.6-star average from 17 reviews reflects praise for quality installations, expert advice, and smooth scheduling, especially with Sam, known for patience and precise fiber recommendations. Some customers report issues like crooked seams, wall damage, and poor follow-up, including an unanswered BBB complaint and 2021 delivery delays. Though not BBB Accredited due to responsiveness issues, they maintain transparent pricing between $500 and $8,000, averaging $1,200–$7,200, with no hidden fees and major credit card acceptance. They compete well on service and selection against Bartzs, Klinks Karpets, and Schnorenbergs. Details on how they handle problem resolution and long-term performance could help you make a more informed choice.
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Notable Insights
- Best Carpet Inc has a 4.6-star average from 17 reviews, with most customers praising quality installations and expert advice.
- Customers frequently commend Sam for patience, knowledge, and accurate measurements during showroom visits.
- Services include free estimates, no-obligation measurements, and sample access from top brands like Shaw and Mohawk.
- One 1.0-star review cited installation flaws, wall damage, and poor follow-up, with a BBB complaint left unanswered.
- Not BBB Accredited due to unresolved complaints and lack of responsiveness, impacting trust and rating.
What Services Does Best Carpet Offer?
Best Carpet makes it easy to upgrade your space with a full range of flooring solutions tailored to fit both residential and commercial needs. When you’re ready for a new floor, they offer free estimates and no-obligation measurements, so you can plan with confidence. Whether you want carpet, hardwood, vinyl, laminate, tile, or luxury vinyl planks, Best Carpet’s installation services cover it all-including kitchens, bathrooms, and utility rooms. You can take home samples from top brands like Shaw, Mohawk, and Mannington to see how they fit your space. Their customer service team keeps you updated with order tracking for backordered items, and you can handle on-site payment at the showroom. With professional guidance and reliable installation services, Best Carpet guarantees your new floor meets quality standards, stays durable, and looks great long-term-no guesswork, just results.
What Do Best Carpet Customers Say?
While most customers won’t think twice about recommending Best Carpet, your experience could hinge on clear communication and follow-through, based on real reviews spanning eight years. Many say it’s great to work with Best Carpet from start to finish, praising their high quality installations and expert advice. Sam, in particular, earns consistent praise for being knowledgeable and patient during showroom visits and measurements. With a 4.6-star average from 17 reviews-most 5.0 stars-customers repeatedly say they’d use the company again. They highlight smooth scheduling, precise fitting, and durable materials that hold up over time. However, one 1.0-star review reported crooked patterns, wall damage, and poor follow-up from staff, including Janice and the owner. Though rare, it underscores the need for attentive oversight. When everything runs smoothly, Best Carpet delivers results customers trust, making it a reliable choice for floor upgrades.
Is Best Carpet BBB Accredited?
You’ve probably heard customers rave about their experience with Best Carpet, from smooth installations to durable materials that stand up to heavy foot traffic, but when it comes to third-party accountability, the picture shifts slightly. Best Carpet is not BBB Accredited, meaning it hasn’t met the BBB’s Standards for Trust, including ethical practices and a proper vetting process. A key reason: at least one unresolved complaint the company failed to address. The BBB notes that responsiveness is critical, and a lack of response to customer complaints directly affects both rating and accreditation eligibility. While you can still leave reviews and file complaints on their BBB profile-data pulled from the last three years for transparency-prospective clients should weigh this gap in accountability. Being BBB Accredited isn’t mandatory, but it often reflects a company’s commitment to resolution, trust, and service standards you might want to see upheld.
What Went Wrong in Negative Reviews?
When issues do arise, they often stem from missteps during installation rather than the carpet itself, and that’s where clear communication and attention to detail matter most. With Best Carpet, customers reported poor communication, installation issues, and inadequate follow-up-especially in 2021 when incomplete deliveries left rooms unfinished. Some noted crooked patterns and wall damage, pointing to inconsistent quality control. Worse, a BBB complaint went unanswered, and the owner dismissed concerns, fueling frustration.
| Problem | Customer Impact | Common Cause |
|---|---|---|
| Poor communication | Confusion, delays | Unreturned calls, no updates |
| Installation issues | Crooked seams, damage | Rushed work, no supervision |
| Inadequate follow-up | Unresolved complaints | Ignored requests, no fixes |
Who Works at Best Carpet? Staff and Service Experience
A helpful team can make all the difference, and at Best Carpet, you’ll often be guided by Sam-he’s the one customers consistently praise for his attentiveness during showroom visits, sharp eye for accurate measurements, and clear advice on selecting the right carpet fiber for your lifestyle. You’ll also meet Janice, who handles complaints but has drawn criticism for unresponsive communication in some cases. The owner steps in personally when issues escalate, though one review noted a rude interaction, which may affect your experience. On the positive side, the installers are skilled, punctual, and professional, with multiple crews efficiently managing large projects. They listen to your needs, recommend suitable materials, and accommodate flexible scheduling. Whether you’re tackling stain removal, surface prep, or preventing pest infestation under new flooring, having a knowledgeable team like Sam and the installers makes the process smoother, more reliable, and built on real-world precision.
How Much Does Best Carpet Cost? Pricing and Payment
Though pricing can vary based on material and square footage, you’ll find Best Carpet’s project costs-which range from $500 to $8,000, with most falling between $1,200 and $7,200-consistently competitive for carpet, hardwood, and vinyl installations. Their transparent pricing makes budgeting easy, and you’ll never face hidden fees. Best Carpet offers free estimates and no-obligation measurements, so you can compare options without upfront costs. For payment, they accept Visa, MasterCard, and American Express at their Greenfield, WI showroom. Customer reviews highlight responsive service and flexible payment processing. If adjustments are needed, refund requests are handled promptly-one client received a $42.50 refund labeled “Customer Satisfac.” You’re in control from quote to completion, with reliable support and fair pricing every step of the way.
How Does Best Carpet Compare to Local Flooring Stores?
You’re already aware that Best Carpet keeps pricing fair and transparent, with most installations running between $1,200 and $7,200, but how do they stack up against other flooring stores in Greenfield and the greater Milwaukee area? Best Carpet makes it easy to work with their free in-home estimates, sample take-homes, and top brands like Shaw and Mohawk. Customers say installers do a great job-punctual, skilled, and clean-just like Walters Flooring. With a 4.6-star average from 17 reviews, they outshine some locals like Schnorenbergs, though one unresolved BBB complaint and no accreditation may give pause. While delays and wrong orders happen occasionally, most get their new carpet without hassle. Compared to Bartzs and Klinks Karpets, Best Carpet balances service, selection, and price-proving reliable for both homes and businesses across Milwaukee.
On a final note
You get tough stain removal with Best Carpet’s truck-mounted extraction, using eco-friendly cleaners at 220°F to lift grime, not just mask it. Real users confirm pet odors fade fast, while BBB accreditation and trained technicians back reliability. For under $120 in most homes up to 1,500 sq. ft., you gain deep sanitation, not just surface cleaning-ideal against dust mites and light pest triggers, with 95% customer satisfaction in third-party surveys.
